QODBC.com Support Page

Customers are encouraged to use our online support options.
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Online Resources for QODBC:

 

Announcement List

 

To be alerted to news about QODBC, product releases, beta test cycles, new features and promotions, click here. Instructions on leaving the mailing list will be included in each announcement, and we will not give your email to any other party.

 

Discussion List

 

Join our open email discussion group, hosted by Yahoo Groups, where you can share tips for using QODBC and learn how others are using the product. When you join, the messages you and the other members post will be emailed to you and to the rest of the group. Sometimes message volume can be a problem, so the signup process includes the ability to “digest” the messages into one email per day. You can also read them from the web page link below. There is advertising included in messages for this list. Email discussions have the benefit of allowing for discussions to be delivered, as opposed to having to visit a newsgroup server.

Join the discussion list here: https://groups.yahoo.com/neo/groups/qodbc

Telephone Support

Those purchasing the product will receive Free Installation Support for 30 days from date of purchase. Program anomalies will be addressed at no charge and updaters posted on our web site. Other support issues specific to your application or requirements may be subject to a $75 per incident consulting fee.  Program anomalies will be addressed at no charge and updaters posted on our web site.

Service Level Agreement

See document here: FLEXquarters.comServiceLevelAgreement.pdf